Job Details
Call Center Scheduling Coordinator
2026-10-23 Children's Hospital of the King's Daughters Norfolk,VA
Description:
- Availability M-F 9:30am-6pm
- GENERAL SUMMARY
- The Call Center Scheduling Coordinator coordinates overall service area schedules and performs pre-registration and insurance verification. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages large volume of customer calls in friendly and courteous manner.
- Provides customer service through attentiveness, clear communication, and time management skills.
- Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.
- Serves as a patient liaison for scheduling of services for multiple departments.
- Maintains customer records by updating account information.
- Provides clerical, secretarial and project management functions for the service area.
- Locates referrals and calls patients to schedule appointments for different service areas.
- Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience.
- Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
- Ensures compliance with all federal and state HIPAA/PHI laws.
- Interfaces with multiple departments and multiple computer systems.
- Performs other duties as assigned.
- LICENSES AND/OR CERTIFICATIONS
- None required.
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- High school graduate or GED.
- Knowledge of medical terminology gained either through coursework or work experience highly preferred.
- Ability to relate well with the public.
- Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
- Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
- Ability to utilize scheduling software and maintain updated schedules.
- Able to work in multiple computer systems simultaneously.
- WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
- PHYSICAL REQUIREMENTS
- Click here to view physical requirements.