Job Details

Description

Scheduling Coordinator

About the Role

Join a dental practice built on excellent patient care, strong teamwork, and a culture that supports every member of the team. This role is central to the patient experience, and thrives on collaboration with doctors and staff to deliver a consistently positive visit for every patient. We are seeking someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys helping families navigate the process of scheduling and preparing for their child's dental treatment under general anesthesia.

Responsibilities

• Greet and support patients with excellent customer service
• Coordinate and schedule pediatric patients requiring treatment under general anesthesia
• Answer scheduling inquiries via phone and email
• Confirm appointments, obtain consents, and send reminders
• Reschedule appointments when necessary
• Communicate with parents/guardians regarding treatment plans, surgical appointments, and pre-operative requirements
• Coordinate with surgery centers, dental providers, medical offices, and other healthcare professionals
• Obtain and track medical clearances and required pre-operative documentation
• Assist with insurance verification, pre-authorizations, and benefit information
• Submit and follow up on dental and medical authorizations as applicable
• Ensure all required patient documentation is completed prior to the surgical appointment
• Monitor surgical schedules and maintain accurate case information
• Communicate appointment changes, cancellations, and requirements to families
• Follow up with families to ensure they understand pre- and post-operative instructions
• Maintain accurate and timely documentation in the patient's chart
• Provide excellent customer service and support to families throughout the process

• 1+ years of scheduling experience in a medical or dental practice
• Proficiency in scheduling software and basic computer skills
• Detail oriented and comfortable in a fast paced environment
• Punctual, professional, and confidential in all interactions
• Exceptional written and verbal communication skills
• Organized with strong knowledge of dentistry and dental terminology
• Strong organizational and time-management skills
• Comfortable speaking with parents and explaining complex information clearly
• Strong attention to detail and ability to manage multiple cases at once
• Ability to work independently while also being a strong team player

• Competitive compensation
• Modern facilities and advanced technology
• Mentorship and career growth opportunities
• A diverse patient base and meaningful clinical work