Job Details

Communications Support Services

Provide information and communication support services. Performs all phases of Communications to include: Call Taker, and Police Telecommunications. This position is Non-Exempt.

Job Duties:

• Performs duties under the direct supervision of the Communications Supervisor.
• Duties will be performed in the Communications Centers which operate on a 24-hour basis.
• Personnel are assigned to an eight-hour shift which may require working nights, weekends, and holidays.
• Personnel are required to work in situations of extreme stress (to include natural and man-made disasters).
• Incumbent is required to be totally familiar with all policies, procedures, and functions of Communications Section and to achieve satisfactory performance standards in all functional areas.

Qualifications:

• Graduation from high school or GED.
• Must successfully pass a background investigation (to include a polygraph examination).
• This position requires successfully passing testing for controlled substances and hearing test.
• Must possess a valid Virginia driver's license and must have a satisfactory driver's record based on the Hampton University criteria.
• DCJS Dispatcher Certification preferred.

Requirement:

• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
• The ability to use logic and reasoning to reach a conclusion and approaches to problems
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• Ability to think quickly
• The ability to work under stressful situations
• The ability to actively listen and communicate effectively through clear speech and hearing
• The ability to follow instructions
• The ability to write clearly and spell correctly
• The ability to establish and pass on information as needed