Job Details
Office Specialist- Reception
2026-08-08 City of Chesapeake Chesapeake,VA
Description:
Required Qualifications
Vocational/Educational Requirement: Requires a high school diploma or GED / HSE and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.
Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of full-time equivalent experience in administrative support.
Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Prior Experience in a Medical Front Office
Previous Experience using an electronic health record
Front Office-Clerical Support
At Chesapeake Integrated Behavioral Healthcare ( CIBH ), we are committed to providing high-quality healthcare a compassionate and patient-centered environment that reflects the City of Chesapeake's CARE standards: Courteousness, Attentiveness, Responsiveness, Empowerment, and Stewardship! As the first point of contact for the people we serve, your role is to provide exceptional front-office support while maintaining a welcoming and efficient environment. If you have a passion for helping others and enjoy working in a fast paced setting, we would love to meet you.
Duties will include:
- Greet Visitors and assist in directing them to the appropriate areas.
- Schedule appointments for a team of physicians, nurse practitioners, and clinical staff
- Manage the check-in and check-out process
- Collect co-payments and reconcile receipts daily for city deposit
- Utilize multi line phone system to assist callers or route calls to the appropriate party
- Assist with staff and client inquiries and resolve issues in a timely and empathetic manner
- Provide assistance in other areas as needed.
- Other duties as assigned
Required Qualifications
Vocational/Educational Requirement: Requires a high school diploma or GED / HSE and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.
Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of full-time equivalent experience in administrative support.
Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Prior Experience in a Medical Front Office
Previous Experience using an electronic health record