Job Details

Interim Work Capacity Request No. C004914 23-JUN-2026 (This is not an order)
Reference to Our Request No.: C004914 Statement of Work
Requirement Title: Senior Technician (ICT Systems Operations and Maintenance) Requirements Description: - Delivers first call resolution in accordance with Standard
Duties & Role: Operating Procedures (SOP); - Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs; - Escalates incidents to Level 2 support as necessary; - Installs and maintains CIS assets for CSU Norfolk and supported customers; - Installs and maintains Software on workstations; - Records all actions pertaining to CIS support in the approved ticket management system; - Adheres to Technical Assistance Center Standards of Work; - Provides status updates for assigned requests via the approved ticket management system; - Follows-up with users on completed requests prior to closing associated tickets; - Contributes to accountability of CIS assets; - Escalates User Complaints and Problem Management issues to TAC Cell Head; - Executes pro-activeness for all requests assigned to User Support Section; - Adheres to work schedule, providing support by engaging directly with the customer; - Must be able to engage professionally in a multi-National environment working with VIPs.
Requirements Description: - 3 years minimum experiences in Installation, operation and
Skill, Knowledge & Experience: maintenance of computer systems on local area networks (LAN); - 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11; - Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers); - Service Desk management, including incident and problem processing, change request processing, availability management and user interaction; - Experience with ticketing system (such as ITSM); - A+ Fundamentals (Hardware / Software) preferred; - ITIL foundational certification preferred; - Must possess good communication skills;
Equivalent NATO Grade: G10
IWC Work Location: Norfolk, VA, US Full time on-site: Yes
Duration of the requirement ,Required Start Date: 03-AUG-2026
End Contract Date: 31-DEC-2026
Total Scope of the request (hours): 760
Specific Working Conditions: - Office environment: Local Norfolk Region, VA, United States. Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required. - During exercises work can shift outside of normal office hours. - Language requirements: A thorough knowledge of English, both written and spoken, is essential.
Required Security Clearance: NATO Secret