Job Details

Description We are looking for a Customer Service Representative to support a non-profit organization in Norfolk, Virginia through a Contract assignment. In this role, you will connect with program participants by phone, gather and record employment updates, and provide helpful guidance to individuals who may need additional workforce support. This opportunity is well suited for someone who communicates clearly, handles outreach with professionalism, and maintains accurate records in a fast-paced customer service environment.Responsibilities:- Conduct outbound calls to follow up with event participants and gather current status updates.- Confirm whether participants are employed and collect relevant job-related details when applicable.- Record employer information and other key outcomes with a high level of accuracy and completeness.- Encourage participants who are not currently working to visit the Workforce Center on Tuesdays for available services and support.- Maintain organized documentation of each conversation to ensure reliable participant records.- Manage a steady volume of phone outreach while delivering courteous and respectful customer service.- Handle participant interactions with empathy, discretion, and professionalism at all times. Requirements TalentMatch®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( and Privacy Notice ( .