Job Details

Customer Experience Specialist/DispatcherRussell's American Mechanical, 1122 Executive Blvd. Suite A, Chesapeake, Virginia, United States of AmericaCustomer Experience Specialist / DispatcherAt Russell's American Mechanical , we don't just answer phones—we create smooth days for customers and keep our field teams moving like a well-tuned system. If you thrive in a fast-paced environment, love solving problems, and can turn chaos into calm with a single call, this role was built for you.You'll be the heartbeat of our operations—connecting customers, technicians, and solutions in real time while delivering an experience that feels effortless, professional, and genuinely helpful.What You'll DoBe the first point of contact for customers—answer calls, schedule service, and set the tone for an exceptional experienceDispatch HVAC, plumbing, or mechanical technicians based on skill, urgency, and locationKeep daily schedules tight, efficient, and adaptable when emergencies pop up (because they will)Communicate clearly with technicians in the field to ensure jobs are completed smoothlyProvide real-time updates to customers with professionalism and empathyHelp de-escalate customer concerns and turn frustration into confidenceSupport billing, job notes, and system updates to keep operations clean and accurateWork closely with leadership to improve workflow, response time, and customer satisfactionWhat Makes You a Great FitStrong communication skills—you're calm, clear, and confident on the phoneNatural multitasker who can juggle scheduling, dispatching, and customer needsProblem-solver who doesn't freeze when things get busy (you get sharper)Experience in dispatching, call center, HVAC/plumbing, or service-based industry preferredComfortable with scheduling software and learning new systems quicklyTeam player who understands that great service starts with great coordinationWhy Russell's American MechanicalA fast-moving, high-impact role where no two days look the sameDirect connection to field teams and real operational impactA company culture that values responsiveness, teamwork, and pride in craftsmanshipOpportunity to grow within a respected mechanical services organizationYour work directly improves customer comfort and trust every single dayEEOC StatementRussell's American Mechanical is an Equal Opportunity Employer. We are committed to fostering an inclusive and respectful workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.#J-18808-Ljbffr