Job Details

Join Us in Strengthening Housing Stability in Virginia BeachAt Virginia Beach Housing and Neighborhood Preservation , we connect individuals and families to the resources they need to obtain, maintain, and sustain stable housing in vibrant, well‑maintained neighborhoods. We are looking for a Housing Specialist Assistant who is passionate about helping people, enjoys meaningful work, and wants to be part of a mission‑driven team making a real difference in our community.About the RoleThe Housing Specialist Assistant plays a key role in supporting our Homeless Services team. Under the guidance of the Homeless Services Coordinator, you will help individuals navigate housing and financial assistance programs, ensure accurate documentation, and connect clients to services that support housing stability.What You'll DoWelcome clients with professionalism, empathy, and excellent customer service.Conduct triage assessments and in‑person interviews to understand client needs.Assist clients with completing required forms and gathering documentation.Support eligibility determinations and help clients connect with appropriate services.Enter and maintain accurate information in multiple systems.Prepare, scan, file, and organize documents and maintain orderly records.Use basic math to help process applications and financial information.Prioritize daily tasks and collaborate closely with your supervisor and team.Assist with preparing reports and supporting general administrative operations.Contribute to front‑desk coverage by greeting visitors, answering phones, and initiating the intake process.Deliver consistent, high‑quality customer service to all clients and partners.Why This Role MattersMake a meaningful impact in the community.Work in a supportive, mission‑aligned team environment.Help individuals and families find stability and hope.Build valuable experience in human services, housing programs, and public service.Preferred QualificationsExperience providing customer service in person and by phone.Experience conducting intake assessments.Experience conducting structured and detailed interviews to determine needs and program eligibility.Strong attention to detail and accurate and consistent data entry skills.Experience working with diverse populations, including individuals who may be vulnerable.Ability to remain calm and use de‑escalation techniques during challenging situations.BenefitsThe City provides a comprehensive benefits package, including health, dental, and life insurance; retirement and savings plans; parental leave; holidays; and annual and sick leave.#J-18808-Ljbffr