Job Details

US Department of Defense - Langley Air Force Base - Responsibilities: Establish and manage user accounts, including determining and maintaining user privilege levels; Install, configure, and troubleshoot hardware, software, WAN, and LAN problems; coordinate with other agencies for timely resolution; Record and report Information Technology incidents to track outages and build a knowledge base for future problem resolution; Provide input to COOP procedures for system disaster recovery; Provide information management services, including data analysis to determine trends in use or performance