Job Details

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Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.

Network Maintenance Coordinator

As a Network Maintenance Coordinator, you will be responsible for supporting Change Management by reviewing, coordinating, approving, and scheduling all planned network maintenance activities that may have an impact on customer services or network stability. This role serves as the operational gatekeeper for change execution, ensuring risk assessments, customer notifications, and maintenance controls are consistently applied across the ISP network environment.

ESSENTIAL JOB FUNCTIONS:

• Evaluate and approve planned maintenance and change requests by ensuring they are complete, technically clear, appropriately risk-rated, include thorough impact assessments, and contain well-defined Methods of Procedure (MOP) and back-out plans.
• Apply Change Management standards to approve, reject, or return maintenance requests based on risk, timing, documentation quality, and network impact.
• Schedule and deconflict maintenance activities to ensure redundant network paths, critical services, and customer SLAs are not simultaneously impacted.
• Manage and maintain the master maintenance and change calendar, enforcing maintenance embargoes and network freeze periods as required.
• Create, post, and manage maintenance and change tickets within approved OSS/BSS and ticketing systems.
• Generate and distribute internal, customer, and vendor maintenance notifications in accordance with defined communication and SLA requirements.
• Coordinate with Engineering, NOC, Field Operations, vendors, and third-party partners to ensure readiness and execution of approved changes.
• Validate maintenance-related outages and ensure accurate classification, documentation, and reporting.
• Support Post-Implementation Reviews (PIRs) and assist with root cause analysis for failed or customer-impacting changes.
• Produce daily and weekly change and maintenance status reports for leadership and operational stakeholders.
• Manage emergency change requests and verify they align with established risk-assessment criteria and approval workflows.
• Maintain accurate administrative records, audit artifacts, and documentation supporting change management activities.
• Provide after-hours or on-call support as needed.

JOB QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or GED required.
• Associate's degree in Information Technology, Telecommunications, or a related field preferred.
• 1+ years of experience in a Network Operations Center (NOC), ISP, telecommunications, or technical operations environment.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Working understanding of IP networking fundamentals, fiber transport, and ISP network architectures sufficient to assess change risk and impact.
• Familiarity with reading and interpreting Design Layout Records (DLR/CLRs)
• Familiarity with Change Management and Incident Management processes.
• Hands-on experience with ticketing, change tracking, or scheduling systems (e.g., ServiceNow, Jira, Pega ECM, or equivalent).
• Proficiency with Microsoft Outlook, Teams, Excel, and SharePoint for coordination, reporting, and documentation.
• Strong organizational skills with the ability to manage multiple concurrent change activities in a fast-paced environment.
• Clear written and verbal communication skills with the ability to coordinate across technical and non-technical teams.
• Ability to work after-hours and occasional weekend work when needed.
• Clear written and verbal communication; ability to tailor for executives and technical teams.
• Leadership and facilitation across cross-functional teams; ability to influence without authority.
• Analytical, structured problem solving; strong critical thinking skillset required.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks—we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range - $23-$27/hr.

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Equal Opportunity Employer

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