Job Details

Customer Support Representative I

Hourly rate starting at $21.44; increase based on experience

Benefits include:

• Medical, Dental, Vision
• Paid Time Off- Including Volunteer Hours
• Life and Accidental Death Insurance (Company Paid)
• Short and Long Term Disability Insurance (Company Paid)
• 401K, 401K Match- Access to Certified Financial Planner
• Access to LinkedIn Learning
• YMCA discount and more!

Purpose and Scope of Job:

The Customer Support Representative I will work closely with Management, Outside Sales, and our Customers responding to inbound inquiries by providing technical product information, order support, professional quotations, and problem resolution.

Essential Functions (other duties may be assigned):

• Process customer orders in a courteous, efficient and timely manner.
• Assist in all other areas of data entry including processing of credits, debits, returns, etc.
• Assist customers with questions or issues received via phone, email or fax, responding promptly.
• Keep records of customer interactions and transactions
• Provide information that helps customers to make purchasing decisions.
• Attend to customer questions, complaints and concerns immediately, and evaluate all relevant information to facilitate satisfactory resolution.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Understand and appropriately use the company pricing system and follow appropriate policies.
• Suggest improvements in the communications by the company, for the betterment of customer, company and the staff.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent is required. Some college coursework is preferred.
• Two (2) years of customer service or administrative experience.
• Previous experience with AS400, SAP or similar type of production/inventory system.
• Experience with data entry and Microsoft Excel.
• Must be able to work in a fast-paced environment.
• Any additional essential skills and/or knowledge as shown in the HRIS Career & Education > Skills section for incumbents holding this job title.

Work Conditions & Physical Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal/typewriter; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.