Job Details

CMA CGM Group - - Responsibilities: Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service; Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers; Liaison between external and internal customers for issue resolution, expediting all customer issues with high sense of urgency; Update tracking reports, assist in problem resolution including damaged cargo, lost containers; Run monthly reports including MQC, aging, dwell