Job Details

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for an Office Administrator for our office in Norfolk, VA.

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Responsibilities

• Responsible for day-to-day operations of front desk, scheduling, schedule management, and associated administrative office functions.
• Manages and oversees the daily administrative staffing and processes for patient flow and delivery of high-quality customer service, including PSC staff scheduling, performance accountability, and professional development.
• Manages and administers administrative and scheduling policies and procedures.
• Acts as liaison between physicians and admin staff and processes.
• Participates in meetings, workgroup, and quality assurance and process improvement
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments
• Performs schedule utilization and design analysis, communicates schedule design recommendations to physicians and leadership, develops schedule templates, and provides management and oversight of office schedules.
• Develops and maintains a professional department that assists the organization toward its goal of delivering efficient, effective, high quality, and cost effective administrative support in the delivery of healthcare services.
• Evaluates new technology and make recommendations for front office and scheduling to the practice manager
• Recruits, hires, evaluates, and trains office staff as required.
• Prepares and conducts training sessions with admin staff in collaboration with the administrative staff training and development office
• Other duties as requested or assigned

Qualifications

• High school diploma or equivalent required
• Bachelor's degree in Business or Healthcare related field preferred
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• Excellent customer service, organizational skills and communication required
• 5 years of healthcare management required, with at least 2 years in supervisory capacity
• Previous supervisory experience in a medical office environment strongly preferred
• Must be willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. The position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. The position requires standing and walking for extensive periods of time. The employee occasionally lifts and carries items weighing up to 40 lbs. The position requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.