Job Details

CMA CGM Group - - Responsibilities: Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service; Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers.; Liaison between external and internal customers for issue resolution, expediting all customer issues with high sense of urgency and reduce service failures.; Update tracking reports, assist in problem resolution including damaged cargo, lost containers, etc.; In the event of service failures conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response by working with the customer and internal CMA CGM associates.