Job Details

Administrative Assistant II

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Administrative Assistant II

Salary

$51,610.42 - $59,351.98 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13850

Department

General Services

Division

Parking

Opening Date

03/12/2026

Closing Date

3/26/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

The City of Norfolk's Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 street metered parking spaces.

The Department of General Services is seeking Administrative Assistant II for the Parking Division. The Administrative Assistant II provides a wide range of administrative and personnel support services to ensure the efficient operation of the division. The incumbent is responsible for the timely and accurate processing of human resources activities, including recruitment, hiring, and processing payroll. The position is also responsible for processing, maintenance and integrity of data related to the management of timekeeping and absences.

Essential Functions

Essential functions include but are not limited to:

• Oversees the Parking Division's human resource functions, maintains personnel records, prepares and processes recruitment paperwork for open positions, processes new employees, inputs and maintains employee leave records, assists with the development and implementation of policies and procedures, administers workers compensation regulations, contacts the appropriate parties, staying informed on recipient's status, assists in identifying light duty opportunities, participates in the development of training programs, relays information to employees, attends meetings and training sessions regarding benefits administration, provides benefit information to employees and coordinates open enrollment.

• Maintains the payroll system by creating spreadsheets and payroll schedules, entering and tracking hours worked, and tracking sick, vacation and holiday hours and advising staff on payroll questions when necessary. Manages payroll operations and resolves payroll issues.

• Performs financial duties by reporting statistical information, reviewing and approving refunds, verifying, recording and distributing billing invoices, preparing cash receipts, delivering checks. Provides assistance to customers by resolving billing issues, relaying information to customers and making arrangements for payments, preparing monthly revenue reports, inputting and retrieving data from accounts, developing spreadsheets to display financial information, researching data for financial reports, establishing or terminating customer accounts, verifying accuracy of entries and making adjustments, receiving, verifying, recording and reconciling revenue and cash receipts, processing payments, reconciling accounts.

• Manages administrative operations, conducts research and develops related correspondence, processing and maintaining records, collecting data, composing correspondence and memos, preparing and composing reports, developing special projects, preparing promotional literature and newsletters, attending meetings and taking minutes, acting as a liaison with customers, monitoring appointments and scheduling meetings, relaying information to City employees and the public, monitoring inventory, coordinating the sending of data for publication, performing/scheduling the duties of absent staff as needed and coordinating schedules.

• Assists with vendor contracts by providing information for renewals; oversees, updates, and maintains spending spreadsheets; periodically audit expenditures.

• Performs related duties by serving on committees, completing special projects, participating in marketing and promotional planning, assisting in the development of special programs, working closely with other City and State agencies, addressing problems, providing relevant information, etc.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Required:

• Two years of experience in office administration.

Additional Information & Requirements

Work Schedule:

• Monday – Friday 8:00AM – 5:00PM

• 40 hours per week

• Occasional Overtime

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

04

Please select how many years of general office experience you possess.

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 2-3 years of experience in

• More than 3 years of experience

05

Please select how many years of experience you have with accounts payable and accounts receivable.

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 2-3 years of experience

• More than 3 years of experience

06

Please select how many years of customer service experience you possess.

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 2-3 years of experience

• More than 3 years of experience

07

Please select how many years of human resource experience (such as preparing, processing and submitting recruitment, hiring, status reports) you possess.

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 2-3 years of experience

• More than 3 years of experience

08

Please select how many years of payroll experience (such as entering and tracking hours worked and advising staff on payroll questions) you possess.

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 2-3 years of experience

• More than 3 years of experience

09

This position requires a proficient level of computer skills. Please select the response that best describes your computer skill level using Microsoft Office (Word, Excel, PowerPoint).

• No experience

• Beginner

• Intermediate

• Advanced

10

This position is designated ESSENTIAL and is required to report to work during City closures due to inclement weather and emergencies. Are you willing to meet this requirement?

• Yes

• No

11

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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