Old Dominion - - Responsibilities: Answer telephones and emails in a prompt and courteous manner to provide customer service including setting appointments and tracing shipments; Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness; Prepare a variety of documents and reports using AS400 and SAP; Scan documents such as Bill of Ladings and Delivery Receipts into our system; Close city pickups to the dock and generate manifests for the dockworkers