Job Details

Imagine going to work knowing that what you do each day positively influences the lives of

children in your community. Working at the YMCA you'll discover more than a job - you will have

the opportunity to make a lasting difference in the community.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our

cause of strengthening communities with purpose and intentionality every day. We are

welcoming: we are open to all. We are a place where you can belong and become. We are

genuine: we value you and embrace your individuality. We are hopeful: we believe in you and

your potential to become a catalyst in the world. We are nurturing: we support you in your

journey to develop your full potential. We are determined: above all else, we are on a relentless

quest to make our community stronger beginning with you.

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to

member and guest needs, promotes memberships and programs, and maintains cleanliness and

organization of the pool check in area. Efficiently greets and acknowledges all members

providing a welcome environment.

ESSENTIAL FUNCTIONS:

1. Provides excellent service to members, guests, and program participants in the Y
2. Assists in directing members or prospective members to sales/service associate as needed
3. Builds relationships with members; helps members connect with one another and the YMCA
4. Informs supervisor of unusual situations or unresolved issues
5. Applies all YMCA policies dealing with member services
6. Adheres to all policies, guidelines, rules, best practices as outlined by the YMCA of South Hampton Roads or directed by supervisor
7. Assist in all areas as assigned

Requirements

QUALIFICATIONS:

1. Certifications required within 30 days of hire: CPR/AED, and First Aid.
2. Excellent interpersonal and problem solving skills.
3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
4. Previous customer service, sales or related experience.
5. Basic knowledge of computers.
6. Must be able to work flexible hours including evenings, weekends, and holidays.
7. Minimum age 16

LEADERSHIP COMPETENCIES:

• Collaboration
• Emotional Maturity
• Communication & Influence

ENVIRONMENTAL FACTORS, PHYSICAL REQUIREMENTS:

1. Must be able to remain alert
2. Must be able to sit or stand for extended periods
3. Ability to communicate verbally in normal and loud situations
4. Ability to work inside and outside (environments include humidity, heat, cold, and inclement weather conditions)

ACCOUNTABILITY:

Accountable for completion of assigned goals as measured by the number of people served,

cause driven measures, service satisfaction scores, operating results, and supervisor evaluation

of assigned duties.

BACKGROUND CHECKS:

An offer of employment is contingent upon receipt of satisfactory results to meet minimum

requirements of the position. They may include criminal background and reference checks,

E-Verify, drug test, driver's license record, and/or a Child Protective Services Check (CPS).

Additional driver's license check, CPS, criminal background check, alcohol, and/or drug testing

may be required to be processed in the future in order to meet and/or maintain the

requirements of this position