Job Details

Apply for the Boarding Agent, Maritime Ship Agent role at T. Parker Host.

We are always looking for great people who share our commitment to excellent service and value our Core Principles. If youre interested in joining our team but dont see a listing that fits your background, please complete the General Application.

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Equal Opportunity: T. Parker Host is an equal opportunity employer. We celebrate diversity, and we are committed to creating an inclusive environment for all team members.

Position Summary

Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels' schedules.

Essential Responsibilities and Duties

Operations Management

• Boarding of vessels at marine facilities and mid-stream locations.
• Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels.
• Coordinate and order vessel husbandry services within authorized funding limits.
• Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required.
• Draft, execute, and dispatch commercial documentation with timeliness and accuracy.
• Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours.
• Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise.
• Travel to and provide operations support to other ports when required by the Host management team.
• Assist in the training and onboarding of new team members as required.

Regulatory

• Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames.
• Verify successful filing of cargo import, entry, and export manifests within required time frames.

Service

• Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships.

Education, Knowledge, Experience, Skills and Abilities Required

• Prior customer service experience, required. Prior agency experience, a plus.
• Transitioning military personnel and veterans encouraged to apply.
• Must have valid driver's license with clean driving record.
• Strong interpersonal skills including excellent verbal and written communication skills.
• Self-motivated and able to multi-task in a constantly changing work environment.
• Analytical and problem?solving skills.
• Ability to manage high volumes of electronic communication, both in office and while mobile in the field.
• Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations.
• ASBA agency certified or willing to become within first three months of employment.

Physical Requirements

• Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water.
• Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms.
• Must be able to lift and carry 50 lbs.
• Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow).

HOST, and its affiliated companies, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.