Job Details

Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!

As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
• Processing utility account information and payments with accuracy.
• Collaborating with team members to enhance customer satisfaction.
• Providing support for community outreach programs and initiatives.
• Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.

The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:

• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and customer assistance.
• The ability to work collaboratively in a dynamic team environment.
• Previous experience in customer service (preferred but not required).
• Personal traits that embrace the City's C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.

As a Customer Service Clerk II:

• Be part of a team that values your contributions and encourages professional growth.
• Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
• Benefit from comprehensive health plans, retirement options, and opportunities for advancement.

If you're ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES : None.

SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications
Previous Public Utilities customer service experience.