Job Details

Full Time Call Center Agent

Ruby is dedicated to creating personal connections that empower businesses to thrive. We are seeking a full-time (40 hrs per week) Call Center Agent to act as a Virtual Receptionist, providing the friendly, professional voice our customers depend on. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays.

This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls and chats. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations.

To excel in this role, you should have a typing speed of 40WPM, proficient computer skills, and the ability to multitask using two monitors. We are seeking self-motivated, accountable individuals with a warm demeanor who remain composed when assisting upset callers. Success here requires strong attention to detail in writing and a consistent dedication to reliable attendance and schedule adherence.

This is an in-office position at either our Chesapeake, VA, or Virginia Beach, VA location. All interviews will take place at our Chesapeake office.

Preferred, but not required:

• At least one year of experience in a call center or high-volume inbound call role, or
• Professional/administrative role with light inbound call volume, or
• Customer service role
• Office 365 experience.
• Bilingual Spanish/English skills.

Competitive Pay: Earn a premium rate of $21/hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $19/hour.

• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.