Job Details

Front Office Supervisor

The responsibilities of this job include, but are not limited to, the following:

1. Supervising all Front Office employees;
2. Registering and discharging patients accurately;
3. Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames;
4. Collecting patient payments accurately;
5. Answering incoming calls in a warm and friendly manner;
6. Submitting monthly staffing schedule for all Front Office employees;
7. Reviewing all Front Office reports;
8. Implementing established procedures and policies;
9. Assisting with training new Front Office employees;
10. Ensuring daily deposits are completed correctly;
11. Evaluating and completing employee performance evaluations as directed;
12. Organizing and conducting Front Office staff meetings;
13. Providing positive, warm and friendly customer service in all interactions;
14. Fostering teamwork and a positive, professional atmosphere;
15. Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Employee must be at least 18 years of age;
• High school graduate or equivalent;
• Keyboarding experience required;
• Excellent verbal and written communication skills;
• One year of clerical experience preferred;
• One year of supervisory experience preferred.