Job Details

Position Overview

The Part-Time Night Service Representative plays a crucial role in ensuring a high level of guest satisfaction during overnight hours when the hotel lobby is closed. This position offers a unique opportunity to live onsite in a dedicated guest hotel room while being part of the overnight on-call service team. As a Night Service Representative, you will address guests' needs promptly—typically within 30 minutes—providing assistance with check-ins, key access problems, noise complaints, and emergency situations.

Key Responsibilities

• Respond to guest calls for check-ins, maintenance emergencies, noise complaints, and safety issues.
• Safeguard and manage all hotel keys, ensuring secure handling.
• Assist with check-ins and check-outs, which includes greeting guests, registering them, assigning rooms, and processing payments when required.
• Stay informed on hotel policies, safety protocols, and operational procedures.
• Report any safety, guest, or security concerns in accordance with company policy.
• Provide guests with directions and information about property amenities, area services, and attractions.
• Perform basic bookkeeping tasks including logging events and processing payments.
• Maintain proficiency in hotel management software and computer systems.
• Handle emergency situations competently and communicate effectively with first responders.
• Be flexible in covering shifts at another hotel as needed.
• Complete other tasks as assigned by management.

Desired Skills and Qualifications

• Ability to read and understand documents such as safety instructions and procedure manuals.
• Strong documentation skills for logging events and preparing correspondence.
• Proficient in using mobile devices and hotel management software.
• Excellent communication skills in English, both oral and written.
• Friendly and cooperative approach, showing patience with guests and staff.
• Professional demeanor and appearance.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Basic math skills for handling payments and managing cash transactions.
• Ability to follow detailed written or oral instructions and assist in varied situations.

Benefits

• Weekly pay.
• Competitive wages.
• Supportive work environment.
• Employee recognition programs.
• Vision insurance.
• 401(k) savings plan.
• Employee Assistance Program (EAP).
• Discounts through the Employee Perks Program.

Compensation Note

The pay range for this position may vary based on experience, role, and location. Note that all candidates are expected to meet the minimum wage requirements.

E.S.A. Management, LLC is an Equal Opportunity Employer. We are committed to a workplace free from discrimination.

Work Environment

• Must be able to respond quickly to calls during overnight hours.
• Occasional exposure to mechanical parts and varying outdoor conditions.
• General noise level is quiet to moderate.
• Regularly required to stand, walk, and interact with guests and staff.
• Occasionally required to lift or move objects up to 50 pounds.

Minimum Qualifications

High school diploma or GED; or one to three months of experience and/or training; or an equivalent combination of education and experience.