Job Details

Administrative Assistant I

The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play. The City of Norfolk's Department of City Planning is seeking a highly motivated individual to become our newest team member. The incumbent will provide excellent customer service to our customers, the willingness to support our staff, and must be a team player. Our Administrative Assistant I position involves the performance of a diverse range of business applications, record keeping, resources management, operational support, and customer service.

Essential functions include but are not limited to:

• Managing the following: Front desk by answering multiple telephone lines and providing customer service, large mail outs and certified mail, maintenance requests, inventory and ordering of office supplies, records management, processing parking validations, and scheduling conference room usage.
• Perform clerical duties such as filing and spreadsheet maintenance.
• Perform financial duties by approving invoice payments, processing incoming payments received for applications in Clariti system on Salesforce Platform, generating deposit cash receipts.
• Other duties as assigned

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Required: One year of general office work experience. Preferred: An associate degree in business or related field. Business administration experience in a government environment. Strong organization and communication skills with the ability to work independently with little supervision, and the ability to meet deadlines while handling multiple assignments. The ability to communicate clearly and effectively with City of Norfolk team members and external stakeholders. The ability to deal tactfully and courteously with others and provide instruction and guidance. Strong mathematical skills with proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word processing software.

Work Schedule: M-F, 8:00 am 4:30 pm, 40 hours per week hour lunch