Job Details

Overview

Do you love creating great experiences and bringing out the best in a team? Join us as a Service Manager and help make campus dining something students, faculty, and staff look forward to every day. In this role, youll lead the front?of?house team and make sure things run smoothlyfrom friendly service and clean dining spaces to keeping up the high standards that make a big difference. Youll work closely with staff, solve problems on the fly, and help create a welcoming atmosphere where everyone feels taken care of. If youre passionate about hospitality and want to be part of a community?focused team, wed love to meet you.

Responsibilities

• Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer?focused service environment.
• Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
• Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
• Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem?solving skills to maintain a positive dining environment.
• Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.
• Requires 5055 hours per week, including evenings and weekends as business needs dictate.

Physical Requirements Service Manager

• Ability to stand and walk for extended periods of time (up to 810 hours per shift).
• Frequent bending, stooping, reaching, and lifting to perform service and operational duties.
• Must be able to lift, push, or pull up to 2530 pounds regularly and occasionally up to 50 pounds.
• Manual dexterity to handle kitchen equipment, point?of?sale systems and office technology.
• Ability to work in a fast?paced food service environment, including exposure to hot surfaces, sharp objects and varying temperatures (kitchen, dining room and storage areas).
• Adequate vision, hearing and verbal communication to interact with team members, guests and vendors.
• Flexibility to work varying shifts, including early mornings, evenings, weekends and holidays as business needs require.

Qualifications

• Bachelors degree in hospitality management or related field (or equivalent experience).
• Proven experience in a supervisory role within the food service industry, preferably in a high?volume, customer?facing environment.
• Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively.
• Excellent organizational and multitasking abilities to manage high?demand service periods effectively.
• Proficient in computer skills, including point?of?sale (POS) systems and Microsoft Office Suite.
• Ability to stand and walk for long periods (up to 810 hours per day), including during event setup, service and breakdown.
• Ability to lift, carry, push and pull up to 40 pounds (e.g. food trays, beverage containers, catering equipment).
• Frequent bending, stooping, reaching and kneeling to assist with event setups and maintain service flow.
• Ability to navigate various campus locations, including stairs, outdoor areas and multi?building venues.
• Manual dexterity to operate kitchen tools, catering equipment and digital devices (e.g. POS systems, tablets).
• Must be able to taste and smell food and beverages for quality assurance.
• Ability to work in environments with varying temperatures (e.g. kitchens, outdoor events, transport vehicles).
• Visual and auditory acuity to coordinate with staff, monitor food presentation and respond to client needs.
• May require valid drivers license to operate catering vehicles or transport supplies (depending on campus layout).

Competitive Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short? and Long?Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

Who We Are

Hampton University is a historically Black university located in Hampton, Virginia, with a rich history and strong ties to the African American experience. Located on the scenic Virginia Peninsula where history meets innovation, HU offers a vibrant academic community with top?tier programs in liberal arts, technology and graduate studies. Representing 49 states and 35 countries, our close?knit campus is alive with diversity and drive. Hampton University offers more than an education its an experience that shapes leaders, inspires dreams and launches futures.

Thompson Hospitality

Thompson Hospitality is one of the largest restaurants, food service and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests and communities. We offer competitive benefits. See our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other protected status under applicable federal, state or local laws.