Job Details

Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs.

About the Role:
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services-all under general supervision.

Key Responsibilities:

• Assist applicants with completing required forms and gathering documentation.
• Screen applications, verify information, and prepare eligible cases for transfer.
• Update client records, monitor payments, and track contract details.
• Respond to phone inquiries related to public assistance and services.
• Manage case files: purge, log, transfer, and close as needed.
• Provide transportation for clients to medical appointments or essential errands.
• Coordinate daycare paperwork and housing support communication.
• Print green cards, prepare food baskets, and handle appeal processes.
• Perform routine clerical duties including data entry, filing, mail processing, and faxing.
• Participate in team meetings and training sessions.

What You Bring:

• Excellent attention to detail and organizational skills
• Strong interpersonal and communication abilities
• Comfort working independently within established guidelines
• Prior clerical or administrative experience is a plus

Why Join Us?
This is more than just a desk job-it's a chance to be a part of a mission-driven team that helps improve lives across our community. If you're motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW !

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED / HSE .

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Experience with a high-volume face-to-face customer service
• Computer experience with the ability to utilize various software, create spreadsheets and word processor
• Customer service experience working with multi-cultural and various social-economical sociality background
• Comprehension and execution of complex policies, procedures and work rules
• Able to manage workload independently and meet performance standards