Job Details

Requisition ID:

48186

Work Location:

Convention & Visitors Bureau - Convention Center

Pay Range:

H.3025, $15.53 - $18.64

Starting Salary:

Minimum of the Pay Range

Work Schedule:

Varies based on event schedule

Part Time Hours/Wk:

Job Open Date:

1/6/26

Application Deadline:

1/14/26

Job Duties:

The Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events. The right candidate for this position will be a self-motivated individual who enjoys a challenging work environment and wants to make a difference in our organization. You will be an integral part of a team committed to providing exceptional customer service to our clients. Job duties include the following:
• Starting Salary: $15.53 / Hourly
• Must be available to work days, nights, weekends and holidays
• Greet patrons at Convention Center Box Office
• Accurately process sale of public admission tickets and collect payments; calculate change
• Accurately count and reconcile large sums of money
• Accurately calculate and make monetary change
• Operate POS, credit card machine, computerized ticketing system, calculator, computer, multi-function device (copier, printer, fax machine)
• Provide accurate event and visitor information to guests
• Ability to direct patrons to the correct room/hall in the building hosting ticketed event
• Ability to work with Duty Managers, Security, EMT, and Police with crowd management during heavily attended events
• Excellent verbal communications skills with both internal and external customers
• Must wear provided uniform in accordance with Convention Center uniform policies
• Excellent customer service skills
• Ability to sit for extended periods of time as well as stand, crouch, bend, or kneel
• Ability to withstand loud entertainment
• Must be able to get along with co-workers and work as a team
• Must report all completed work to the Box Office Supervisor and/or Account Clerk Supervisor
• Required to complete Crowd Manager Training, Integrity Connection for Members and First Aid/CPR/Stop the Bleed within six months of hire and maintain certification

In addition to the minimum requirements, the ideal candidate for this position will have experience listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application.

Official City Job Description:

There is no working conditions statement for this position.

Working Conditions:

There is no working conditions statement for this position.

Minimum Requirements:

There is no working conditions statement for this position.

Additional Requirements:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required

Attachments Required: None

Preferences:
• Experience selling tickets
• Six months cash handling experience
• Experience using POS system for cash/credit card sales, selling tickets and retail items
• Experience using computerized ticketing system
• Computer proficiency (i.e. internet, email, MS Office products)
• Experience providing face to face customer service

Special Instructions:
• The application is the primary document used to screen qualifications and years of experience; resumes and cover letters are not reviewed a time of screening. Please include entire job history on the application.
• Applications will be reviewed regularly and interviews will occur on an on-going basis. Once a selection has been made, this requisition will be closed.
• Applicant is required to complete Crowd Manager training, Integrity Connection for Members, and First Aid/CPR/AED training within 6 months of hire and maintain certifications.

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.