Job Details

Overview

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

Responsibilities

1. Know your job.
   
   • Complete job skills training and possess a clear knowledge of the job
   
   • Know property standards (SSI) and room types
   
   • Listen attentively in Pre-shift and ask for clarification of assignments and expectations.
2. Be on time.
   
   • Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
   
   • Follow clock in and out procedures
3. Be on stage.
   
   • Maintain a friendly, approachable, always willing to assist attitude
   
   • Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
   
   • Use approved verbiage, scripting when interacting with all guests
   
   • Follow proper procedure and scripting when entering a guest room
4. Serve.
   
   • Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company's service culture, "The Keys to Making it Right."
5. Work smart.
   
   • Use your Room Attendant Board with instructions for sequence, special requests and clean type
   
   • Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards
   
   • Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy
6. Use your tools.
   
   • Ensure cart or caddy (as applicable) is set up to standard
   
   • Use the approved tools and checklists to complete assigned tasks
   
   • Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day
7. Measure Up.
   
   • Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.
8. Respect the space.
   
   • Keep your work area, cart and closets clean and organized.
   
   • Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.
9. Be safe.
   
   • Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
10. Support the Team:
    
    • Cooperate with other Associates and supervisors striving to create a positive work environment.
    
    • Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned.

Qualifications

EducationHS-GED-Work Programme - or Over seas equivalent is desired.Skillphysical set i sprimary importance - ability to handle to physical demands of the job.ExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.