Job Details

Candlewood Suites Norfolk Airport - General Manager

Address: 5600 Lowery Rd, Norfolk, VA, 23502

Join Our Team as a General Manager!

About Us:

At Aimbridge, the General Manager is responsible for all aspects of operations for their assigned property, ensuring financial performance is optimized, high‑quality service levels are maintained, and the hotel complies with all regulations and standards. The role requires strong leadership in sales and budget initiatives, effective systems management, and a commitment to enhancing the guest experience.

Key Skills / Responsibilities:

• Financial Management: Optimize financial performance by maximizing revenue and controlling expenses. Work with financial data to support hotel operations effectively.
• Topline Involvement: Lead the development and execution of sales plans and budget initiatives. Engage actively in hotel sales efforts, including meeting with top accounts and potential clients to drive business growth.
• Systems and Reporting: Utilize Windows operating systems, spreadsheets, and word processing for effective management and reporting. Quickly evaluate and select among alternative courses of action to enhance operational efficiency.
• Guest Experience: Ensure high‑quality product and service levels by maintaining a strong customer service orientation. Listen to and resolve guest concerns, ensuring their satisfaction and loyalty.
• Leadership: Provide hands‑on leadership to support, supervise, and guide management teams and associates. Motivate, coach, counsel, and discipline personnel to foster a positive, team‑oriented environment that focuses on guest satisfaction.
• Networking and Relationship Building: Skills in building and maintaining relationships with key stakeholders, including corporate representatives, owners, vendors, and local community leaders.

Education & Experience:

At least 6 years of progressive experience in a hotel or related field, or a 4‑year college degree with 4 to 5 years of related experience, or a 2‑year college degree with 5 to 6 years of related experience.

Valid driver's license for the applicable state.

How Success Will Be Measured:

• Forecasting Accuracy
• GSS
• Driven Profitability
• Topline/Bottomline acumen
• Ability to attract and nurture top talent

Benefits (after an initial waiting period, full‑time positions are eligible):

• Daily Pay – Ask your recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

PROPERTY INFORMATION

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