Job Details

POSITION OVERVIEW

We are seeking a detail-oriented Shipping & Receiving Clerk to support our Norfolk operations team. This entry-level position is primarily clerical and responsible for ensuring accurate documentation and tracking of all incoming and outgoing shipments. The role requires strong organizational skills, attention to detail, and effective communication with internal teams and external partners.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Process shipping and receiving documentation, including bills of lading, packing slips, and purchase orders
• Enter shipment details into company systems and maintain accurate records
• Verify accuracy of shipping/receiving paperwork and resolve discrepancies with vendors or carriers
• Prepare shipping labels, documents, and invoices for outbound shipments
• Track and monitor deliveries to ensure timely arrival
• Coordinate with warehouse, operations, and customer service teams to ensure smooth flow of goods
• Maintain organized files, records, and reports for compliance and audit purposes
• Provide other clerical support to the logistics team as needed
• Maintain a clean and organized warehouse environment, including sweeping, organizing shelves, and disposing of packaging materials.
• Follow all safety protocols and guidelines to prevent accidents, injuries, and damage to goods or equipment.

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• High school diploma or equivalent required; some college coursework in business, supply chain, or related field a plus
• Previous clerical or administrative experience preferred, especially in a logistics or shipping environment
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn ERP/WMS systems
• Strong attention to detail, accuracy, and data entry skills
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and work in a fast-paced environment

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.

Diversity and Inclusion:

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.