Job Details

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

1. Know your job.

   · Complete job skills training and possess a clear knowledge of the job

   · Know property standards (SSI) and room types

   · Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

2. Be on time.

   · Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

   · Follow clock in and out procedures

3. Be on stage.

   · Maintain a friendly, approachable, always willing to assist attitude

   · Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

   · Use approved verbiage, scripting when interacting with all guests

   · Follow proper procedure and scripting when entering a guest room

4. Serve.

   · Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company's service culture, “The Keys to Making it Right.”

5. Work smart.

   · Use your Room Attendant Board with instructions for sequence, special requests and clean type

   · Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards

   · Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

6. Use your tools.

   · Ensure cart or caddy (as applicable) is set up to standard

   · Use the approved tools and checklists to complete assigned tasks

   · Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day

7. Measure Up.

   · Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.

8. Respect the space.

   · Keep your work area, cart and closets clean and organized.

   · Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.

9. Be safe.

   · Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

10. Support the Team:

    · Cooperate with other Associates and supervisors striving to create a positive work environment.

    · Support team efforts through carrying out responsibilities in a constructive and professional manner.

11. Other duties as assigned.