Job Details

Description

We are seeking a highly skilled and customer-focused Digital Support Specialist with expertise in Microsoft Intune to join our dynamic IT support team. The ideal candidate will have a strong background in supporting digital systems and applications, particularly in a Microsoft environment. This role involves troubleshooting technical issues, managing mobile device and app deployment through Intune, and providing exceptional technical support to end users. This position is ONSITE.

Responsibilities:

• Provide technical support for digital systems and applications, ensuring efficient resolution of user issues and queries.
• Administer and manage mobile devices, desktops, and applications using Microsoft Intune.
• Configure policies for device security, compliance, and access management using Intune.
• Troubleshoot and resolve issues related to device enrollment, application deployment, updates, and performance within Intune.
• Collaborate with IT management to develop and implement best practices for endpoint management and security.
• Create and maintain user guides, documentation, and knowledge base articles related to Intune solutions.
• Train end users and team members on the proper usage of Microsoft Intune tools.
• Monitor system performance and proactively identify areas for improvement or optimization.
• Research and stay updated on the latest Intune features, industry trends, and emerging tools to support the organization's digital needs.
• Track, prioritize, and respond to support tickets in accordance with service-level agreements (SLAs).

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Proven experience administering and supporting Microsoft Intune.
• Strong understanding of endpoint management, including device enrollment, compliance policies, and application deployment.
• Knowledge of Microsoft 365 suite and associated platforms, such as Azure Active Directory.
• Familiarity with mobile device management (MDM), mobile application management (MAM), and other digital support tools.
• Excellent problem-solving skills with the ability to independently analyze and address complex technical challenges.
• Strong communication and interpersonal skills, including the ability to guide non-technical users through troubleshooting processes.
• Attention to detail, organizational skills, and a customer-centric approach to service delivery.

• Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Intune Administrator.
• Experience in a multi-device environment (Windows, iOS, Android) or hybrid settings.
• Familiarity with ITIL processes or similar service management frameworks.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Position Id: 04310-#######976

Posted 3 days ago

About Robert Half

As the world's first and largest specialized talent solutions and business consulting firm, our mission is to positively change people's lives. As a Robert Half employee you'll have opportunities to advance your career while helping candidates and businesses find the jobs and talent they need to succeed.

Robert Half is America's top staffing agency, dedicated to helping talented people like you find rewarding temporary and full-time jobs with today's leading companies. Our staffing experts work closely with local hiring managers and use AI-powered matching technology to find opportunities that match your skills and professional goals. With decades of experience in placing accounting, finance, administrative, technology, creative, marketing and legal professionals, we'll help ensure your next career move is a successful one.

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