Job Details

Salary : $46,588.80 - $53,577.00 Annually
Location : 7460 Tidewater Drive, VA
Job Type: Special Project w/Retirement
Job Number: 13408
Department: Community Services Board
Division: Community Support Services
Opening Date: 08/29/2025
Closing Date: 9/8/2025 11:59 PM Eastern

Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is currently seeking a passionate and dedicated Substance Use Case Manager III to join our Mental Health and Substance Use Outpatient Department! In this role, you will provide direct case management and support services to individuals with substance use disorders, helping them access treatment, recovery resources, and community support systems. You will collaborate closely with clinical teams, ensure that services align with individualized treatment plans, and maintain documentation in compliance with Medicaid, NCSB, licensure, Human Rights, and other regulatory standards. This is a meaningful opportunity to empower individuals on their recovery journey, promote client-centered care, and contribute to the overall success and integrity of our substance use program.
Department Hiring Salary Range: $46,589-53,577

Essential Functions

• Provides direct serves to consumers at least monthly to monitor for stability and compliance with Individual Service Plan.
• Assures that each consumer on the caseload has a formally developed treatment plan component that addresses the goals, strengths and skills of the consumer as well as any Identified deficits.
• Identifies and assesses resources that meet the needs identified in the assessment process and assists consumers in procuring and maintaining resources and entitlements.
• Refers consumers to the Norfolk CSB substance abuse programs for ongoing treatment services and make referrals to community agencies or other Norfolk CSB programs when appropriate.
• Assures the maintenance of case management records on assigned caseload to include needs assessment, treatment, plan, applicable releases of information, monthly/quarterly progress review, current progress and all other documents/information that would support documentation of professional services.
• Initiates and follows up with consumers on caseload that drop out of substance abuse services and provide follow-up services as necessary.
• Attends monthly staff meetings with other clinical staff.
• Informs supervisor of possible discharge from services and/or agency when consumers do not respond or comply with treatment planning or when consumers cannot be contacted or located.
• Provides crisis counseling and intervention when necessary.
• Arranges transportation and assists consumers with attending medical appointments, ASO appointments, Social Security appointments and other social agencies' appointments and provides other assistance as necessary.
• Submits a daily activity sheet, weekly labor report and monthly schedule of planned activities.
• Provide general case management services.
• Liaison for referrals for detox and residential substance use treatment services.
• Completes other special projects and duties as assigned.

Education/Experience
Required:

• Bachelor's Degree in a human services field.
• Two year's experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred:

• Two years of substance use or co-occurring disorders experience.

Additional Information & Requirements

• Valid driver's license.
• Must be certified (or certifiable) in Basic First Aid and CPR.

Work Schedule:

• Primary Hours, Monday-Friday 8:30am-5pm, 40 hours weekly

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

03

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
05

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

06

Do you possess a bachelor's degree in the human services field?

• Yes
• No

07

Do you have at least two years of experience working with adults with co-occurring disorders?

• Yes
• No

08

Do you have at least two years of experience coordinating client services?

• Yes
• No

09

Do you have experience conducting assessments and completing individualized treatment plans?

• Yes
• No

10

Do you have a valid driver's license?

• Yes
• No

11

Please provide the name, email address, and phone number of your current or most recent supervisor
12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
13

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

• Yes
• No

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question