Job Details

Essential duties and responsibilitiesReview patient referrals sent by healthcare providers, ensuring all required information is complete and accurate.Organize and document referral details in patient's electronic medical record.Coordinate with patients to schedule appointments based on provider recommendations and availability.Interview and accurately collect patient information and demographics for various hospital services.Use knowledge to verify, review, and coordinate benefits on behalf of patients.Manage payments at point-of-service, conduct cash receipting, and post payments.Assist providers with patient's financial responsibility by communicating through estimates and providing referrals to financial counselors.Obtain patient's insurance authorization for services.Assist with training of inexperienced staff as well as share departmental knowledge and provide assistive training with teammates.Manage scanning for the patient's medical record as required.Provides courteous service to all patients, patient families, teammates, other department staff, etc. by resolving issues, responding to inquiries, and following up to develop and strengthen customer relationships and maintain effective interdepartmental communication; level-of-service and demonstrated patient commitment are connected to patient satisfaction scorecard and department policies.Comply with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), and patient access department policies and procedures.Demonstrate knowledge of ICD coding requirements and other billing rules.Promote continuous process and quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings.Demonstrate an awareness of appropriate confidentiality rules and regulations and act accordingly.Actively participate in service recovery and customer service activities to ensure superior customer contact.Attend required hospital-wide orientations, meetings, and in-services.Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.Present fitness center to prospective members by providing tours, and explanation of classes, fees, and membership eligibility.Perform point-of-sale transactions in member management program.Work as a team to continuously improve work quality. Education and ExperienceMinimum required: high school diploma or equivalent.Experience: proficient in Microsoft Office programs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.