Job Details

Library Assistant I

The Slover is a beautiful venue and multi-use facility in downtown Norfolk with a mission to be a premier destination for residents and visitors to enjoy. The Slover will support a thriving downtown by encouraging tourism, providing resources for entrepreneurs, and housing the downtown branch library at The Slover. The City of Norfolk's Downtown Branch at Slover invites applications for a Full-time Library Assistant I position to join our Circulation Team. Success in this position draws on the incumbent's competencies in advocating an inclusive and diverse library environment, nurturing safe and accessible library spaces, and embracing innovative processes and technologies that enhance library operations. This position serves in the Downtown Branch and reports to the Customer Service Team Lead at Slover Library.

Primary responsibilities of this position include assisting the public with circulation processes, including registration and processing of new accounts, charging and discharging of library materials, running various library collection reports, and receives, sorts, catalogues, and distributes books, documents and other materials within the department. Shelves, and maintains a library's collection. May be assigned to other areas of the department.

Essential Functions:

• Receives, sorts, processes and distributes books, documents and other materials for the department. Balance shipping lists against item number cards, logging books, documents and other materials into system when required. Labels and stamps documents when required.
• Processes materials by placing a security strip on each item, checks new books for processing errors; repairs damaged books and other materials.
• Provides customer service by directing patrons to special collections areas and referring patrons to librarians for detailed research; answers phones, makes copies, sorts and distributes mail, retrieves materials and historical files.

Education/Experience:

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Required:

Six-months of experience in library or related customer service work.

Work Hours:

This position is 40 hours per week. The facility will be open Monday 10 a.m.-6 p.m., Tuesday-Thursday 9 a.m.-7 p.m. and Friday-Saturday 9 a.m.-5 p.m. Weekend and evening hours will be required.

Benefits:

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

Supplemental Questions:

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process.

Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

I understand and will answer the following supplemental questions completely and thoroughly.

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

This position requires the ability to work evening and weekend hours. Are you willing and able to accept this scheduling requirement?

How many years of experience do you have in a library and/or a related service-oriented field?

Please describe how you envision being successful in the functions of this position, including customer service and routine money handling tasks. If you do not have this experience, please type N/A.

Please describe how you envision being successful in the functions of position, including the processing of materials. If you do not have this experience, please type N/A.

For the next questions, rate your proficiency using the following scale:

(a) Basic knowledge of basic techniques and concepts but little to no experience; (b) Novice - limited experience based on classroom or some on-the-job learning. Completing tasks requires significant help; (c) Intermediate Practical experience applying common techniques. Able to complete tasks independently or with minimal guidance; (d) Advanced Extensive experience applying many complex techniques. Often the "person to ask" when others need minor assistance; (e) Expert Holds certification or advanced training.

Using SirsiDynix Symphony Workflows and/or similar integrated library systems (ILS) such as for entering and managing patron and collection information and generating reports.

Using Hoopla, Libby, and/or related digital library platforms such as for guiding patrons on basic use, accessing eBooks and other digital resources, and basic troubleshooting.

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

Are you a current or previous City of Norfolk employee?

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

Employer City of Norfolk