Job Details

Job Details

Job Location
NORFOLK, VA

Salary Range
$14.50 - $14.50 Hourly

Description

Position Title: Wheelchair Agent
Location: Norfolk International Airport (ORF)
Compensation: $14.50 per hour + tips
Employment Type: Full-Time
Shift: Night Shift (4:00 PM - 12:30 AM)*
*End time may extend beyond 12:30 AM based on operational requirements

Huntleigh USA is seeking customer service-focused professionals to join our team as Wheelchair Agents at Norfolk International Airport. The successful candidate will play a key role in assisting passengers with reduced mobility while supporting a safe, efficient, and welcoming airport environment.
Essential Duties and Responsibilities

• Escort passengers in wheelchairs throughout the airport, including terminals, checkpoints, and gate areas
• Provide courteous, respectful assistance to passengers, ensuring comfort and ease throughout their travel experience
• Maintain timely communication with dispatchers, gate agents, and airline personnel
• Comply with all TSA, airport, and company safety and security policies
• Accurately record passenger interactions and document any incidents as required
• Uphold a professional appearance and demeanor at all times while representing Huntleigh USA

Minimum Qualifications

• Must be at least 18 years of age
• Ability to lift and carry up to 75 pounds and remain on your feet for the entirety of the shift
• Ability to bend, squat, push, and stand for prolonged periods
• Strong communication skills (verbal and written) in English
• Reliable transportation and dependable contact information
• Ability to successfully complete required drug and alcohol screenings (DOT/Non-DOT)
• High school diploma or GED (required in select locations)

Training and Uniform Standards

• Paid training provided by Huntleigh USA and partnering airlines
• Professional appearance required: company-issued uniform, neat grooming, no visible tattoos above the neck or below the wrist, and no facial piercings

Why Join Huntleigh USA

• Opportunity to make a meaningful impact on the travel experience of passengers requiring assistance
• Supportive, mission-driven team environment
• Competitive compensation and flexible scheduling
• Career growth opportunities within the aviation services industry

Interested candidates who are committed to delivering exceptional customer service are encouraged to apply.