Job Details

Salary: $18.00 Hourly
Location : VA 22195-2266, VA
Job Type: Intern
Job Number: 01236
Department: Division of Information Technology
Division: IT Systems & Support
Opening Date: 04/28/2025
Closing Date: 5/11/2025 11:59 PM Eastern
FLSA: Non-Exempt

Position Summary

The PC Support Intern is responsible for providing high level hardware and software support to include installations, troubleshooting, and maintaining corporate computer systems and peripherals. Fields incoming help desk requests from internal employees and provides hands-on technical assistance and training. Maintains an accurate inventory of all desktop, laptop, and computer peripherals. Demonstrates a commitment and supports a culture of diversity, equity, and inclusion.
Position Responsibilities / Essential Job Functions

• Supports, maintains and repairs all personal computers (PCs), laptops and peripherals for the Authority.

• Maintain accurate inventory on all computer equipment.

• Updates and maintains computer software.

• Deployment of new computer hardware and software

• Manages computer images, configurations, software, and other various system settings for PC's, laptops, and tablets.

• Researches, tests and advises on new products for computers, mobile devices and peripherals.

• Opening, tracking and closing technical service requests with outside vendors on hardware and software issues.

• Responds to client inquiries concerning system hardware and software issues.

• Performs help desk tasks and assist users in the proper use of equipment, software, and manuals as needed.

• Performs other duties as assigned or required.

Essential Skills and Experience
Essential Competencies:

• Knowledge of the methods, procedures, and techniques of computer support to perform the full range of duties within the field; computer software and hardware operations and equipment (peripherals); principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; English usage, spelling and grammar.

• Ability to operate a variety of computer hardware and software including, but not limited to, desktops, laptops, Mobile Data Computers (MDCs), printers, print servers, Microsoft Windows and Microsoft Office Suite; install computer hardware and software; diagnose technical problems and determine appropriate action; prioritize and organize work and provide excellent customer service; effectively manage multiple priorities and meet deadlines; excel both independently and as a team member in a lively, collaborative environment.

• Ability to communicate effectively, both orally and in writing; communicate with clients in non-technical terms; follow oral and written instructions.

Minimum Education and Work Experience:
Current enrollment in an undergraduate or graduate degree program at an accredited college or university with a major in Computer Science or related field. If enrolled in an undergraduate program, must be a sophomore, junior or senior upon employment.
Required Licenses/Certifications and other Special Requirements:
Students must have and maintain a minimum cumulative grade point average (GPA) of 3.0 on a 4.0 scale.
Minimum Lead/Supervisory or Management Experience:

• None

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to lift and carry up to 25 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer or typewriter keyboards. The work requires the ability to speak clearly and to see and hear clearly, with or without correction. May be required to work beyond the normal scheduled hours of work; and attend evening meetings and work sessions.

• Work environment: Primary work is performed indoors in a standard office environment. The noise level in the work environment is usually moderate.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines that should be considered along with the job-related selection or promotional criteria.
Temporary appointment indicates that the employee is scheduled to work up to a maximum of 37.5 hours per work week for less than twelve continuous months; the General Manager may approve a work schedule of 40 hours per work week where the additional work hours serve in the best interest of Prince William Water. Temporary employees shall not receive benefits. Temporary employees are typically hired to perform special tasks for a short duration of time, to relieve periods of high work activity and for summer and winter appointments.
01

Are you currently enrolled in an undergraduate or graduate degree program at an accredited college or university with a major in Computer Science or related field?

• Yes
• No

02

If you answered yes, what is your major?
03

If you answered yes, what year student are you?

• Freshman
• Sophomore
• Junior
• Senior
• Enrolled in a Master's degree program
• Enrolled in a Doctoral degree program
• Not currently enrolled in a college/university

04

Do you have a minimum of a 3.0 grade point average (GPA)?

• Yes
• No

Required Question